Welcome: Hong Kong Myriacle Technology Co., Ltd

1.General Product Questions

Q1: What vehicles are compatible with the charger?A: Compatible with all electric vehicles that meet lEC 62196 (Type 2) orSAE J1772 (Type 1)/GBT standards.

Q2: ls professional installation required?

A: Yes. For safety reasons, we recommend installation by a certified electrician.

Q3:Is the charger suitable for outdoor use?

A: Yes. lt is lP65-rated for water and dust resistance, suitable for outdoor use.

Q4: Can I schedule charging?

A: Yes. You can schedule charging via the app to save on electricity costs.

Q5: Do l need to notify the power company before installation?

A: Usually not for small residential units, but please consult your local utility provider.

2.Technical Specifications

Q6: What charging power options are available?

A: Available in 3.5kw, 7kw, and 11kW 、22KW models.

Q7: What's the difference between single-phase and three-phase chargers?A: Single-phase fits standard household power, three-phase offers faster charging withhigher requirements.

Q8: Does it have safety protection features?

A: Yes. Built-in protections include over-voltage, over-current, overheating, short-circuit.

leakage protection and so on.

Q9: What is the cable length? Can it be customized?

A: Standard length is 5 meters; customizable to longer lengths like 7 meters.

Q10: What is the operating temperature range?

A:-35'C to +55°C,suitable for most outdoor environments.

3.Smart Features

Q11: ls it controllable via mobile app?

A: Yes. The app allows remote start/stop, status monitoring, and more.

Q12: Is OCPP supported?

A: Yes. Supports OCPp 1.6, compatible with third-party platforms.

Q13: Does it support RFlD card activation?

A: Yes. Supports RFlD card for start/stop, ideal for shared or semi-public use.

Q14: Is load balancing available?

A: Optional dynamic load balancing available to prevent overload.

4.After-Sales & Usage

Q15: What is the warranty period?A: 2-year full product warranty, with lifetime technical support

Q16: What if the charger stops working?

A: Check error codes via app and contact customer service for support.

Q17: ls it suitable for international use?

A: Yes. Certified for international use with CE, TUV, UKCA, etc.

Q18: Do you offer portable EV chargers?

A: Yes. Our portable chargers plug into standard sockets for travel or backup use.

Q19: ls there any anti-theft design?

A: Yes. Locking mechanism and wall-mount design to prevent theft.

Q20: How can I view charging data?

A: Real-time power, energy, history, and cost data are all available via the app.